Shipping

Updated October 31, 2026.

Shipping availability

Available destinations, shipping charges and delivery estimates are shown at checkout before purchase.

Changes and cancellations

Email support@freeplayco.com within 12 hours of ordering to request a cancellation or change. Include your order number and the correction. We will try to help before processing begins, but cannot guarantee a change.

Delivery problems

Report missing, damaged or incorrect items promptly, preferably within 7 days of delivery. Include your order number, a description and photos where useful. For a delivery marked received that you cannot find, check with your household and carrier, then contact us with any claim reference.

These reporting guidelines do not limit your statutory rights or the returns available under our refund policy.